Last Updated: March 27, 2025

Introduction

Indieline S.L. B56433113 (“Xtok,” “we,” “our,” or “us”), a company registered in Spain at Paseo Marques de Monistrol, 5, 28011, Madrid, Spain, operates the Xtok platform (http://xtok.one) (“Site” or “Platform”), a content sharing service where “Creators” upload and monetize content (e.g., videos) and “Fans” subscribe to or purchase that content via subscriptions, pay-per-view (PPV), or donations. Upon registration, users receive 69 internal credits.

This Refund Policy (“Policy”) outlines the conditions under which refunds may be requested for purchases made on Xtok, including subscriptions, PPV content, donations, and internal credit transactions. It applies to all users, including Creators and Fans, and supplements our Terms of Service, Privacy Notice, and Acceptable Use Policy. Due to the digital nature of our Services, refunds are generally not provided except in specific circumstances outlined below. We aim to ensure fairness and transparency in handling refund requests while complying with applicable laws and our payment processor’s requirements (SegPay).

For questions or to request a refund, contact our support team or SegPay as detailed below.

1. General Refund Policy

Purchases on Xtok are generally final and non-refunded. This applies to all transactions, including but not limited to:

• Subscriptions to Creators’ content (e.g., monthly subscriptions).
• Pay-per-view (PPV) purchases (e.g., individual videos or photos).
• Donations or tips to Creators.
• Purchases made using internal credits (e.g., 69 credits provided upon registration).

This policy is due to the digital nature of the content: once access to exclusive materials (e.g., videos, photos, live streams) is granted, it cannot be "returned." By making a purchase, you acknowledge that you are responsible for ensuring the transaction aligns with your expectations (e.g., reviewing Creator profiles, subscription terms, or PPV descriptions before purchase).

2. Exceptions for Refunds

We may, at our sole discretion, approve a refund request in the following exceptional circumstances:

1. Technical Issues: If a technical failure on Xtok’s part prevents you from accessing the content you paid for (e.g., a video fails to load due to a server error, despite multiple attempts over a reasonable period).
   • Example: You purchased a PPV video, but the Platform displays an error message (e.g., "Content Unavailable") for 24 hours despite troubleshooting attempts.
2. Service Disruption: If access to the content is significantly restricted due to Xtok’s fault (e.g., prolonged Platform downtime exceeding 48 hours during your subscription period).
   • Example: The Platform is unavailable for 3 days during your monthly subscription, preventing access to a Creator’s live stream.
3. Creator Removal: If a Creator you subscribed to is removed from the Platform shortly after your payment (within 7 days), and you did not receive the promised access to their content.
   • Example: You subscribed to a Creator for $10/month, but their account was terminated the next day for policy violations, and no content was accessible.
4. Fraud or Unauthorized Transactions: If your account was compromised, resulting in unauthorized purchases, and you report the issue within 48 hours of discovery.
   • Example: A third party accessed your account and made a $50 PPV purchase without your consent.