Last Updated: March 16, 2025

Introduction

Indieline S.L. B56433113 (“Xtok,” “we,” “our,” or “us”), a company registered in Spain at Paseo Marques de Monistrol, 5, 28011, Madrid, Spain, operates the Xtok platform (http://xtok.one) (“Site” or “Platform”), a content sharing service where “Creators” upload and monetize content (e.g., videos) and “Fans” subscribe to or purchase that content via subscriptions, pay-per-view (PPV), or donations. Upon registration, users receive 69 internal credits.

This Complaints Policy (“Policy”) outlines the process for submitting, reviewing, and resolving complaints related to the use of our Services, including issues with content, user behavior, transactions, or platform operations. We are committed to handling complaints fairly, transparently, and in compliance with applicable laws, such as the EU Digital Services Act (DSA), GDPR, CCPA, and Spanish Law 10/2010 on AML. This Policy is part of our Terms of Service, Acceptable Use Policy, Community Guidelines, DMCA Takedown Policy, and Refund Policy.

Interpretation

In this Policy:

• Complaint: A formal report by a User or third party regarding a violation, issue, or concern related to the Services.
• Content: Videos, photos, audio, text, metadata, or other materials uploaded by Users.
• Creator: A User who uploads and monetizes content, verified via KYC (SumSub).
• Fan: A User who accesses Creators’ content via subscriptions, PPV, or donations.
• Internal Credits: Virtual credits (69 provided upon registration), capped at 1000, non-transferable.
• User: Any individual using Xtok (Creator, Fan, or both), also “you” or “your.”

1. Purpose of This Policy

This Policy aims to:

• Provide a clear, accessible process for submitting complaints about content, user behavior, transactions, or platform operations.
• Ensure fair, timely, and transparent resolution of complaints, protecting user rights.
• Comply with applicable laws (e.g., EU DSA, GDPR, CCPA, 18 U.S.C. §2257).
• Support a safe and respectful environment on Xtok, as outlined in our Acceptable Use Policy and Community Guidelines.